Common questions
Short answers. The linked guide is the full version.
Do students need an account?
Section titled “Do students need an account?”No. Send the link from Share. They enter a name and, if you set one, a password. See Taking an exam.
Is there a 6-character access code?
Section titled “Is there a 6-character access code?”No. The share link is the access. A password is optional, and you choose it. A help screen that describes a generated 6-character code is out of date.
How many question types are there?
Section titled “How many question types are there?”Five: multiple choice, true/false, fill in the blank, short answer, and long answer. See Exam and question generation.
Can I edit a generated question?
Section titled “Can I edit a generated question?”Yes. On the exam you can change the wording, options, marks, and answer, remove a question, add one by hand, or ask for one more. Approve what students should see before you share.
Why did the share link show fewer questions than the exam page?
Section titled “Why did the share link show fewer questions than the exam page?”The link serves approved questions only. The Include draft questions switch in Share does not currently save when you copy the link. Rejected and archived questions are never sent. Approve the paper.
Why does a password-protected link fail?
Section titled “Why does a password-protected link fail?”The student must enter the password on the exam page before questions load. A wrong password is refused. After too many wrong tries the link locks for a while. Do not put the password in the URL.
What file types can I upload?
Section titled “What file types can I upload?”PDF, DOCX, PPTX, TXT, PNG, and JPEG. Size and page count depend on your plan. See Document processing.
Does export include the answers?
Section titled “Does export include the answers?”Not unless you turn on Include answer key in PDF & Print Settings. That sheet is appended to your PDF or DOCX download. It is not what students see. A separate “show answer key to students” switch reveals answers only after they submit.
Where are the limits?
Section titled “Where are the limits?”Billing & Plan. Credits, storage, exports, and document limits are enforced from that plan. See Billing and credits.
Which link do I send?
Section titled “Which link do I send?”| You want | Send |
|---|---|
| A teacher on your workspace | A workspace invitation |
| A student on the class list | The class join link |
| A student sitting this paper | The exam share link |
They are not interchangeable. See Accounts.
The in-app help mentions a forum, a 2-hour chat, and 10,000 teachers
Section titled “The in-app help mentions a forum, a 2-hour chat, and 10,000 teachers”Chat with Us and Community Forum only show a toast. They do not open a chat or a forum. Email Support opens a message to support@zeroexam.ai. The public contact page emails hello@zeroexam.com. A ticket created on Contact Support stays in that browser. It is not sent to a server. Do not treat the “2 hours” line as a promise.